REFUND POLICY

Unlike physical goods, electronically distributed software and software licenses are non-tangible irrevocable goods that can be easily duplicated. Accordingly, it is our policy that once we have distributed a release to a customer, the sale is final. The software can therefore not be returned for refund or credit.

CACANi will not provide refunds if:

  • You just change your mind
  • You choose not to use our product
  • You find that our product doesn’t suit your needs
  • You experience script conflicts with other 3rd party software connected or installed on your PC

It should also be known that finding bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

 

CACANi reserves the right to approve refunds in the following cases ONLY:

  • Upgrade to a different license type within 7 days of the purchase date
  • Non-delivery of the product. Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance first.
  • Product not-as-described. Such issues must be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored. 

 

The refund will be subjected to the following conditions:

  • For all refunds, 10% of the total amount will be retained as administrative charges
  • Refunds are only issued to the same email address & account they were originally purchased with.

Your refund request will be processed within 3 working days. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. CACANi reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

In general all our sales are final and no refunds will be given. As all of our products are digital software, delivered instantly once payment is received it is impossible for you to return a product to use for a refund.

 

To return your product, please contact our support team at support@cacani.sg.

CACANi reserves the right to add, delete, or modify any provision of this Agreement at any time without notice.